Post by Himu on Dec 3, 2023 6:41:53 GMT
AI solutions already deployed: chabot and automation in the lead The solutions deployed are linked to concerns about saving time not only to respond more quickly to customers but also to manage data and the administrative part such as reports. However, half of the tools do not seem to give complete satisfaction to those involved in customer service.
35% of sculpins but they disappoint with 15% satisfied compared to 17.5% dissatisfied (2.5% too recent to have an opinion) 25% for the automation of the analysis of advisor scripts and written Buy Bulk SMS Service transcription: very positive with 10% satisfied and 5% dissatisfied (10% too recent to have an opinion) 25% for the analysis of the feelings of the interlocutors.
The big disappointment with three times more dissatisfied (15%) than satisfied (5%) (5%: too recent to have an opinion) 25% for the real-time use of data collected by customer service via a CRM that struggles to convince : 10% satisfied versus 7.5% dissatisfied (7.5% too recent to have an opinion) 22.5% for the automated analysis of customer requests and automated generation of responses: the 2nd highest disappointment rate: 5% satisfied versus 12.5% dissatisfied (5% too recent to have an opinion.
35% of sculpins but they disappoint with 15% satisfied compared to 17.5% dissatisfied (2.5% too recent to have an opinion) 25% for the automation of the analysis of advisor scripts and written Buy Bulk SMS Service transcription: very positive with 10% satisfied and 5% dissatisfied (10% too recent to have an opinion) 25% for the analysis of the feelings of the interlocutors.
The big disappointment with three times more dissatisfied (15%) than satisfied (5%) (5%: too recent to have an opinion) 25% for the real-time use of data collected by customer service via a CRM that struggles to convince : 10% satisfied versus 7.5% dissatisfied (7.5% too recent to have an opinion) 22.5% for the automated analysis of customer requests and automated generation of responses: the 2nd highest disappointment rate: 5% satisfied versus 12.5% dissatisfied (5% too recent to have an opinion.